Contact Us -

We’re here to help!
For any questions, order updates, product details, or custom requests, feel free to reach out to us. Our support team responds within 24–48 hours.

📧 Email Support

For all inquiries, please email us at:
zccrafts.store@gmail.com

🌐 Website

Visit our online store any time:
zccrafts.store

🕒 Customer Support Hours

Monday – Saturday
10:00 AM – 7:00 PM

📦 Order & Product Queries

• Order status
• Tracking information
• Exchange requests (within 7 days)
• Product information
• Custom blade & knife requests

🤝 We’re Here to Help

Your satisfaction is our priority. Feel free to contact us anytime—
Thank you for choosing ZC Crafts, where quality meets craftsmanship.

Frequently Asked Question!

Do you offer refunds or returns?

No. We do not offer refunds or returns.
We only provide a 7-Day Exchange Policy for damaged or wrong items.

What is your exchange policy?

You can request an exchange within 7 days if:
• The item arrives damaged
• You receive the wrong product
• There is a manufacturing defect
Change of mind is not accepted.

How long does delivery take?

Orders are processed within 24–48 hours.
Delivery usually takes 3–7 working days, depending on your location.

Are all your knives handmade?

Yes. All products at ZC Crafts are handmade by skilled artisans using high-quality materials such as Damascus Steel and Stainless Steel.

How can I contact customer support?

You can contact us anytime at:
📧 zccrafts.store@gmail.com
Our team replies within 24–48 hours.

Do you accept custom orders?

Yes, we accept certain custom blade or knife requests depending on design and availability.
Email us your idea and we will guide you through the process.